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Withdrawal & Return

 Withdrawal & Return

 
For a Customer who is a consumer within the meaning of § 13 of the German Civil Code (BGB), the 
below provisions shall apply: 
The consumer (Customer) has a right of rescission, if the contract based on these conditions has been 
entered into via telecommunication facilities. 
The cancellation period starts with the delivery of the goods at the date of the receipt by the Customer 
and/or - in the case of repeated delivery of the same type of goods - not until the first partial delivery 
has been received; in the case of services, it does not start before the day of entering into the 
agreement. 
No grounds need to be given for cancellation. It must be submitted by our website's return funktion,
or by return of the goods within a term of 2 
weeks. For the keeping of the term, the timely posting shall suffice. 
The right of rescission does not apply to contracts entered into on the basis of these conditions which 
include the delivery of goods produced according to the specifications of the Customer or are clearly 
custom-made to match the individual requirements, or which are not suitable for return due to their 
features, or which include the delivery of audio or video productions or of software, as soon as the 
delivered data carriers have been unsealed by the Customer. When exercising the right of rescission, 
the Customer (consumer) is obliged to return the goods, provided the goods can be sent as parcel 
post. In such a case, he shall bear the costs of return shipping up to an amount of 20EUR, unless the 
delivered goods constitute software which the Customer has not ordered. 
Please consider that your right of rescission expires at the moment you downloaded the software.
+ All prices incl. tax and excl. freight